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How we work

The brief
If you do decide to put us on your short-list, we'll settle for nothing less than a full brief. At the very least we'll want to know:
- Company background
- Products or services offered
- Overall commercial objectives and marketing plans
- Specific objectives of brief (if different)
- Analysis and breakdown of your marketplace
- Your target audiences and their profile
- What you want the communications plan to achieve
- Your past experience of agencies (what worked and what didn't)
- Your strengths and weaknesses (and those of your competitors)
- Examples of all your current literature
- Details of all current promotional activity
- The brief you gave your ad agency

The strategy
Without a thorough understanding of the dynamics of your company and its marketplace, we cannot hope to devise a programme geared to your commercial objectives. Having conducted our own research as well, we'll present a creative communications strategy and our recommended programme will evolve from this. Once agreed, we'll prepare a detailed, budgeted action plan for the year. This plan is appended to your contract. Please e-mail us at speed@starfishcommunications.com for our standard terms and conditions of business.

The commitment
All our experience tells us that familiarity breeds content, and in appointing us we hope you are committed to a long and mutually beneficial business partnership. This is why 90% of our contracts are for 12 months. However we are happy to agree a project contract for work covering a specific timescale.
We have our own evaluation charts so that results can be measured against activity. And whilst administrative efficiency is fundamental to our way of business, you'll never find us lacking in the opportunistic and creative flair that drives us to go one better.

The approach
Our approach is both results-orientated and imaginative, because we know from years of experience which disciplines to apply when - and which ideas don't work any more. How often have you been presented with an impressive-sounding campaign or raft of creative thoughts that turn out to be either off-strategy or unattainable? Or perhaps you have the reverse problem of being completely underwhelmed by your agency's lack of creativity or devotion to 'trusty but rusty' techniques? We make it our business to keep abreast of the latest trends and media opportunities.

The basics
Once appointed, we like to immerse ourselves in your operation. Contact will be pretty much daily - by phone or e-mail - with monthly meetings when you brief us on latest developments and we report on current and planned activity. All agreed actions are religiously contact-reported and budget control is computerised. We charge fees quarterly in advance and direct costs - which are subject to a 17.65% handling charge - monthly in arrears. Your business will be headed by a partner, with the structure of the team determined by the complexity and scope of your brief.

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